Payment & Policies

NeuroNest Payment and Cancellation Policy

At NeuroNest, we are committed to providing tailored developmental support for children and their families. To maintain the quality of our services and ensure accessibility for as many families as possible, we have established the following payment and cancellation policies:

Payment Policies

Full Payment at Booking

Full payment is required at the time of booking to confirm your appointment. This guarantees that your scheduled time is

reserved and optimised for your child’s needs.

Consultation and Weekly Session Fees

For initial parent consultations followed by developmental sessions (instead of a full assessment), the consultation fee

must be paid upfront to secure the slot.

Once a developmental plan is developed, payments for weekly sessions must be made in advance to secure your

reserved times.

Assessment and Report Writing Fees

Fees for assessments and report writing vary based on your child’s individual needs. These will be discussed and agreed

upon during the initial consultation. Assessments may include developmental evaluations, sensory profiling, and tailored

intervention plans designed specifically for your child.

Payment for Session Packages

Discounted packages for multiple sessions are available.

Payment Plan Option: NeuroNest offers the option of payment plans for selected session packages. The goal is to make

our services accessible to all families. Payment plan details must be discussed and agreed upon in person during the

consultation. A payment agreement will need to be signed before the start of the sessions.

Payment Methods

Payments can be made in person using a credit or debit card through our POS terminal.

EFT (Electronic Funds Transfer) payments are accepted but must be received at least two working days prior to the

scheduled appointment to secure the session.

We accept cash payments at the practice.

Cancellation and Rescheduling Policies

Notice Period

If you need to cancel or reschedule an appointment, we require at least 72 hours’ notice. This allows us to reallocate the

time slot to another child and minimise disruptions to our schedule.

Cancellations with less than 72 hours’ notice will incur a fee equivalent to 50% of the session cost, as this time cannot be

rebooked on short notice.

Missed appointments without prior notice will be charged at 100% of the session cost.

Cancellation of Session Packages

If you decide to discontinue a session package before completing all the sessions, any refund will be calculated based on

the sessions used at the standard (non-discounted) rate. Discounts included in the package price will no longer apply.

Support for Emergency Situations

If an unforeseen emergency arises, NeuroNest will do its best to accommodate and support families by adjusting

appointments where possible. Please contact us directly to discuss flexible options.

Additional Considerations

Refund Policy: Refunds for cancelled sessions will only be processed if notice is provided at least 72 hours in advance.

For EFT payments, refunds may take up to 7 working days to process.

Session Package Flexibility: If a session package (e.g., 10, 15 or 20 sessions) is booked, cancellations within the package

will be handled in accordance with the policy above. Sessions must be used within a specified time frame (e.g. 3 months)

unless otherwise agreed upon.

Transparent Communication

If you have any questions or need further clarification about payment, cancellations, or other policies, please feel free to

For pricing details, please refer to our dedicated pricing page.

For payment and cancellation details, please refer to our dedicated payment and cancellation policy page.

Early Childhood Intervention

At NeuroNest, we believe in the power of early intervention and the incredible potential within every child. With the right tools and strategies, every milestone becomes achievable.